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How do I install the app?

Check the step by step here. It is a friendly and straightforward installation. No coding required.

How do I print my labels?

Check the step by step here. It is a friendly and straightforward installation. No coding required.

Is there any geographic restrictions to ship?

Yes.

Currently, we only support shipments within the US.

However, soon we will support international shipments and also from Canada, UK, EU and Hong Kong.

I am getting the message "Your label cannot be created if you don't provide a valid phone number for your store". What should I do?

Parcel Pro requires a valid phone number from the “shipping address” to be able to print labels and to insure your orders.

1) If you want to require your client’s phone number in your checkout, please go to “Admin” > “Settings” > “Checkout” and set “Shipping address phone number” as “Required” and Save.

2) If you do not want to require your client’s phone number in your checkout, make sure the phone number of your store is entered correctly, because it will be used in case Parcel Pro needs to make any contact. Please go to “Admin” > “Settings” > “Locations”, inform the correct format number with at least 10 numeric characters and Save. If your client provides a non valid phone number, your store phone number will be used instead.

Is there a free plan to the app?

Yes, the app is free! Please take a look here.

What is the purpose of this free app?

This app is a module of a larger application under development and we decided to release it free for users of Parcel Pro™ and Shopify, to collect feedback and improve it for a future release.

Why do I need an account with Parcel Pro™?

In order to have access to the best shipping and insurance rates available, you need to have an account with Parcel Pro™. You may go to parcelpro.com and create your account at any time. Then, you may request your API credentials from Parcel Pro™ here.

Where can I find your Privacy Policy?

Please find our Privacy Policy here.

I need help, how to contact support?

Please send an email to support@udt.llc or use the contact page here.

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